| 30 blog results |
|
-
Contributor: Jay Grady
Posted: 06/23/2010 4:24:00 PM EDT
Austin’s “Silent Excellence of Service” No one with a plush, beautiful lawn wakes up in August and says “Criminy! My lawn is dead! Time to get a lawn care guy... read more
-
Contributor: Jay Grady
Posted: 02/03/2010 7:28:00 PM EST
Tribal Knowledge I recently asked a customer in our kick-off meeting what their goals for the support team were. The answer: Double... read more
-
Contributor: Jay Grady
Posted: 11/16/2009 11:26:00 PM EST
Big Whales. Good Service? I’ve found myself pleasantly surprised over the last few months by some really positive service experiences in places I... read more
-
Contributor: Jay Grady
Posted: 10/01/2009 7:13:00 PM EDT
Confusing? Indeed. I submit this as an entirely unscientific, poorly researched, and potentially misleading set of information. But here it is... read more
-
Contributor: Jay Grady
Posted: 08/19/2009 2:51:00 PM EDT
The VP of Underscore Bootstrap Service Blog When I started Bootstrap Service I did so with the idea that many younger or emerging... read more
-
Contributor: Jay Grady
Posted: 06/23/2009 10:31:00 PM EDT
“I am at your Help” (and other amusing Service observations) It must be me having a bad month. Here’s a small collection of some very recent real-life experiences I’ve had... read more
-
Contributor: Jay Grady
Posted: 06/23/2009 10:31:00 PM EDT
“I am at your Help” (and other amusing Service observations) It must be me having a bad month. Here’s a small collection of some very recent real-life experiences I’ve had... read more
-
Contributor: Jay Grady
Posted: 05/23/2009 3:28:00 PM EDT
Optimism Leads. Metrics Follow. I can’t recall a single time where telling the customer the likelihood of a successful outcome was just not in the... read more
-
Contributor: Jay Grady
Posted: 05/23/2009 3:28:00 PM EDT
Optimism Leads. Metrics Follow. I can’t recall a single time where telling the customer the likelihood of a successful outcome was just not in the... read more
-
Contributor: Jay Grady
Posted: 04/23/2009 3:05:00 PM EDT
Article Published on Customer Management IQ “The shortest distance between Point A and Point B is a straight line. The shortest distance between a customer with a problem... read more
| 30 blog results |
|
-
Training Course: Transforming Service Delivery
Venue to be confirmed, Dubai, UAE
October 18- 19, 2010 -
Gestão por Processos
São Paulo, SP
January 26- 28, 2011 -
Call Centre Week Canada
Sheraton Toronto Airport, Toronto, Canada
September 13- 16, 2010 -
Contact Center & Relationship Summit América Latina 2010
Hotel Casa Dann Carlton, Bogotá, Colombia
August 31- 2, 2010
|
|
|
|
Subscribe by Email
-
Systems Thinking:
Apple’s Antenna-gate: Tomorrow’s Innovation with Yesterday’s Customer Service: read more
customer service | Steve Jobs | iPhone 4
-
Lessons From Peter Drucker:
Drucker’s Surprising View of Corporate Social Responsibility: Drucker concluded that... read more
Drucker | Peter Drucker | William Cohen
-
What's Changing in the Canadian Call Center Industry?: The call center industry in... read more
call centers | call center Canada | contact centers
-
The Zen of Customer Service: Humor me for a minute. Take a long, slow breath in as... read more
customer service representatives | customer service | customer interaction
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Customer Management IQ, a division of IQPC 2010 All rights reserved.Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us |
|
