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What are the main differencies between customer management in japanese and european call centers?
anastasiamakovets
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What is customer relationship management marketing?
sjt31
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At a bakery, people take a number instead of standing in line - and are called when it's their turn. Why does the same principal not seem to apply so easily...
ljlisser
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I am trying to register for Jo'Ann Alderson's web seminar "Five Strategies for Reducing Call Center Absenteeism and Turnover" on however as I am from...
ron.mclachlan
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what is a plus customer service consist of?
dragonlady_32005
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My call centre handles 400 to 500 calls a day. I have 4 agents dealing with this work load. What should be the avarage number of calls handled by an agent per...
Phumlani
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I am very interested in the Webinar "Optimize Your Outsourcer Relationship – Using Speech Analytics to Manage the Customer Experience You Entrust to Others"...
rhadcock
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I am trying to determine what is an acceptable service failure rate as a %ge of total inbound call contacts. A service failure being an interaction that...
barry.duggan
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I am looking for case studies of companies that implemented next generation technology in call centers and as a result enhanced customer experience. any...
bmshay
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We are planning a seminar on Forecasting and Scheduling. What are your questions around the topic of basic forecasting so we can address them in the March...
espresso9000
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