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what is a plus customer service consist of?
dragonlady_32005
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My call centre handles 400 to 500 calls a day. I have 4 agents dealing with this work load. What should be the avarage number of calls handled by an agent per...
Phumlani
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(4 answers, 4 new)
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I am very interested in the Webinar "Optimize Your Outsourcer Relationship – Using Speech Analytics to Manage the Customer Experience You Entrust to Others"...
rhadcock
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(1 answers, 1 new)
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I am trying to determine what is an acceptable service failure rate as a %ge of total inbound call contacts. A service failure being an interaction that...
barry.duggan
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I am looking for case studies of companies that implemented next generation technology in call centers and as a result enhanced customer experience. any...
bmshay
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We are planning a seminar on Forecasting and Scheduling. What are your questions around the topic of basic forecasting so we can address them in the March...
espresso9000
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Can I get a copy of the Kill Dead Air: It's Murder But Not A Crime training materials from the call?
cbbell
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(1 answers, 1 new)
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Hi-
I missed the Tested Methods for Reducing Absenteeism & Turnover in Your Call Center Seminar. Is there another way to access the information?
jrsarama
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(1 answers, 1 new)
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Hi,
I have been asked to micro-manage staff.
Are there any tools / aids how to do this?
Thanks
Wade
wadet
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(3 answers, 1 new)
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Do you have a Quiet Room (a dedicated room where reps can go to get some quiet time) in your call center? Are you located in the NYC area, Chicago or Mpls? If...
barbaraburke
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(1 answers, 1 new)
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