Customer Management IQ : a division of
IQPC, is a forum for sharing ideas, best practices and solutions within the business community. Simply put, you can interact, share solutions to your business problems with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.
Customer Management IQ enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. We offer a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners.
By becoming a member of Customer Management IQ you will receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, and special member only discounts on events.
Customer Management IQ and IQPC provide educational conferences, training courses and expositions for Customer Management executives to network and learn the latest Customer Management developments and trends occurring in organizations today. Customer Management IQ concentrates on creating an interactive experience featuring practical, objective and up-to-date insight from leading practitioners.
Annual events include: Customer Experience Summit, Call Center Week, Debt Collections Management Summit, Customer Self-Service Summit, Customer Complaints Management Summit and more.
Want to learn more? Find out more information about Customer Management IQ's advisory board.
-
Author: Jo'Ann AldersonCreating a Career Path for the Seasonal Student: Cheeks in the seat. Bums in the chair. A warm body. A pulse with a brain. These are just a... read more
Tags: call center | contact center | talent
-
Author: William CohenHow To Develop a Call Center Strategy: Drucker’s views on call center strategy were quite different from those taught by ot... read more
Tags: strategy | call center | Peter Drucker

