| 543 article results |
|
-
Contributor: Customer Management IQ
Posted: 02/03/2012 12:00:00 AM EST | 0
No matter how you personally feel about piracy, it's hard to dispute that it is WRONG. But the right strategy for dealing with involved customers is not so black-and-white. Read more
-
Contributor: Brian Cantor
Posted: 02/03/2012 12:00:00 AM EST | 0
The web's best Social Media for Customer Management Summit is back for round three. Best of all, it's free! Get details and register for CMIQ's hot event now! Read more
-
Contributor: Alex Loach
Posted: 02/03/2012 12:00:00 AM EST | 0
Factors like the rise of online & mobile commerce and the ongoing economic struggle have drastically transformed the way consumers spend their money. How can you prepare and capitalize? Read more
-
Contributor: Brian Cantor
Posted: 02/01/2012 12:00:00 AM EST | 0
Businesses love customers. Customers love discounts. And so it seems intuitive that businesses who make effective use of discounts will improve their relationships with customers. Read more
-
Contributor: Brian Cantor
Posted: 02/01/2012 12:00:00 AM EST | 0
The rival fanbases for the New York Giants and New England Patriots might feel more bitterly opposed to each other than the actual players do. But within that heated opposition, are there any commonalities in brand preferences? Read more
-
Contributor: Brian Cantor
Posted: 02/01/2012 12:00:00 AM EST | 0
A new report reveals one of the reasons many teens are increasingly getting behind Twitter as their preferred social network. Do you agree with it? And what are the branding implications? Read more
-
Contributor: Brian Cantor
Posted: 01/30/2012 12:00:00 AM EST | 1
When no one hears a tree fall in the middle of the forest, it is fair to wonder whether the tree actually fell. Read more
-
Contributor: Brian Cantor
Posted: 01/27/2012 12:00:00 AM EST | 0
If even subtle product placement is so annoying, how did "The Big Bang Theory" and "Modern Family" get away with devoting major storylines to the aggressive promotion of Apple products? Read more
-
Contributor: Greg Levin
Posted: 01/27/2012 12:00:00 AM EST | 0
I can only keep the lid on controversial and shocking contact center-related stories for so long before they start to gnaw at my conscience and disrupt my daily mid-morning and mid-afternoon naps. Read more
-
Contributor: John W Ward
Posted: 01/26/2012 12:00:00 AM EST | 0
My car dealership and my bank typically don’t occupy the same space in my brain, but recent interactions with each uncovered some important professional lessons about the razor thin line between a good and a great experience in today’s customer-driven marketplace. Read more
-
Contributor: Brian Cantor
Posted: 01/25/2012 12:00:00 AM EST | 0
Zappos and the UFC recently encountered a similar customer management challenge. Who handled it correctly? The answer might surprise you! Read more
| 543 article results |
|
-
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
Executive Customer Contact Exchange
Carton House Kildare, Ireland
April 16- 18, 2012 -
3rd Annual Contact Centres Asia
Amara Hotel, Singapore
March 20- 21, 2012 -
5th Customer Experience Management 2012
Dockside, Sydney, NSW
April 30- 2, 2012
|
|
|
|
Subscribe by Email
-
Companies, It Turns Out, Have NOT Really "Gone Social"
social | social crm | social customer service
-
Obama Rips Outsourcing in State of Union; What's the Foreign Call Center Reaction?
politics | government | call center
-
Zappos vs. UFC: Who Exactly Are You Trying to Satisfy?
customer satisfaction | customer-centric | security
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Customer Management IQ, a division of IQPC 2012 All rights reserved.Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | Unsubscribe to Bizo | About Us |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!