Call Center Excellence Awards have been established to honor, recognize and promote call centers that demonstrate true best practices.
To identify and assess these leading organizations, CM IQ a division of IQPC has assembled an accomplished panel of call center experts and leaders to accurately and objectively evaluate the call centers' expertise with delivering a superior customer experience.
Categories for the awards include:
- Best in Class Call Center (over 200 staff)
- Best in Class Call Center (under 200 staff)
- The Call Center Leader of the Year
- Best Technology Solutions Provider
- Best Outsourced Provider
- Best Performance Acting on Voice of the Customer and Voice of the Social Customer
- Greatest Job Creating a Culture that Inspires World-Class Excellence
- Best Contact Center Learning, Development & Recognition Program
- NEW! Best Mobile Customer Service
Click here to see this years winners and runners up - 2012 Finalists.