A Script Is Like Chocolate For a Dog–In Moderation It Won’t Kill But Too Much Is A Death Wish!  Most of us want to be... read more

Often my conversations with people make me think we’re facing a growing technology divide. One group of my friends and... read more

Arthur Corbin , retail and lighting wizard, shared the following comments during an online chat in response to my post about... read more

I wasn’t sure what the reaction would be to last week’s column on customer experience.  Maybe I hang around with vendors... read more

Tomorrow I will be speaking at the Social Business Summit in Austin, TX.  This pre-event for SxSW, which starts on Friday, is being... read more

Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business... read more

This is the third part in a series on the crucial role that supervisors play in driving employee engagement... read more

I've been thinking a lot about how organizations extend the use of social networking beyond the marketing department. You've probably... read more

What works in the beauty business? The same thing that works in all businesses. Own a word in the mind. Typically, a beauty brand will... read more

Feel the stories of people who grew up in cultures without choice where daily existence was defined by deprivation rather than... read more