| 24 blog results |
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Contributor: Dennis Snow
Posted: 07/29/2010 5:37:00 PM EDT
Duct Tape and Customer Trust After a customer service presentation I recently conducted, an attendee wrote to me about a situation that reminded... read more
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Contributor: Paul Greenberg
Posted: 07/29/2010 12:00:00 AM EDT
The Thing About Analysts - And PR/Marketing Folks I was reading Ray Wang’s great post on “The 7 Tenets of Building a Star Analyst Firm” and then Vinnie... read more
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Contributor: Dr. William Bleuel
Posted: 07/28/2010 9:55:00 PM EDT
Satisfaction Is Not Enough There was an interesting thought by Dick Gorelick about satisfaction that needs some further discussion. His premise is that... read more
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Contributor: David Meerman Scott
Posted: 07/28/2010 11:53:00 AM EDT
Give back to your community: A marketing lesson from the Grateful Dead The Grateful Dead frequently threw their support behind causes and ideas they believed in, especially anything related to improving life in... read more
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Contributor: Jessica Livingston
Posted: 07/28/2010 9:25:00 AM EDT
Can Social Media Success Translate into Sales?: A Look at Old Spice If a shirtless hunk proposed marriage to you via a YouTube video, would you say yes? I probably would. Then again, if a... read more
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Contributor:
Posted: 07/26/2010 6:47:00 PM EDT
Workplace friendships drive performance. It pays to encourage workplace friendships. According to a recent study by the Conference Board only 45% of Americans are [...]... read more
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Contributor: Toby Bloomberg
Posted: 07/26/2010 3:30:00 PM EDT
Big Brand Customer Intimacy Without Brand Conversations In a recent eMail volley with twenty-something Jason Stershic, Spectyr Media , Jason posed an interesting question - "How do... read more
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Contributor: C. B. Whittemore
Posted: 07/26/2010 12:00:00 AM EDT
Passionate Employees Differentiate Retail Experience The Apple Store, SoHo, learning sessions As consumer expectations for the retail experience - and more specifically for how... read more
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Contributor: Steve Latham
Posted: 07/25/2010 12:00:00 AM EDT
ROI Measurement for Online Marketers Measuring the impact of online marketing, including online advertising, and translating the metrics into busienss results is... read more
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Contributor: Paul Roemer
Posted: 07/23/2010 10:49:00 AM EDT
Paul Roemer's Resume Slideshare.paul.roemer.cv View more documents from Healthcare IT Strategy .... read more
| 24 blog results |
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Executive Customer Contact Exchange
London, UK
March 28- 30, 2011 -
Customer Experience Exchange
Le Méridien Beach Plaza, Monte Carlo, Monaco
November 15- 17, 2010 -
Customer Feedback Week
Rosemont Hotel at O’Hare, Rosemont, IL
September 20- 22, 2010 -
Gestão por Processos
São Paulo, SP
January 26- 28, 2011
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Systems Thinking:
Apple’s Antenna-gate: Tomorrow’s Innovation with Yesterday’s Customer Service: read more
customer service | Steve Jobs | iPhone 4
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Lessons From Peter Drucker:
Drucker’s Surprising View of Corporate Social Responsibility: Drucker concluded that... read more
Drucker | Peter Drucker | William Cohen
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What's Changing in the Canadian Call Center Industry?: The call center industry in... read more
call centers | call center Canada | contact centers
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The Zen of Customer Service: Humor me for a minute. Take a long, slow breath in as... read more
customer service representatives | customer service | customer interaction
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