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Author: Toby Bloomberg
Posted: 03/15/2010 4:04:00 AM EDT
The Secret of Marketing With Women - From The 19th To The 21st Century Last week Kelley Connors invited me to join a few smart people: Rob Peterson , Tom Andersen and Cassie Holm on her... read more
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Author: Steve Latham
Posted: 03/14/2010 12:00:00 AM EST
Twitter Weekly Updates for @SpurInteractive News: Spur Interactive Named Online Agency of Record for Sam Houston Race Park @shrp http://ow.ly/1ir50 # @Table4Five thanks... read more
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Author: Blake Landau
Posted: 03/12/2010 1:06:00 PM EST
Communication Crisis and the Art of Upselling In A Downturn “Buy something.” That was what the friendly shop owner said as I put down an impulse buy at the counter. The shop... read more
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Author: Denis Pombriant
Posted: 03/12/2010 12:00:00 AM EST
Google’s chance for meaning ZDNet is reporting that the Chinese government is starting to get tough with Google over its stand against censorship.... read more
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Author: Judy Murdoch
Posted: 03/11/2010 12:00:00 AM EST
Blog Posts versus Email: Which is Best? There’s been an interesting discussion going on in a class I’m co-facilitating about the best way to reach... read more
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Author: Kevin Stirtz
Posted: 03/11/2010 12:00:00 AM EST
AT&T customer service employee saves customer’s life Here’s a perfect example of why companies should hire smart people who care. Recently an AT&T customer was talking... read more
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Author: David Meerman Scott
Posted: 03/10/2010 10:04:00 PM EST
Why Layar is the coolest iPhone app in the world Obsessed. I have become obsessed by an iPhone application called Layar . I first learned about Layar a few weeks ago when I spoke at the... read more
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Author: Dennis Snow
Posted: 03/10/2010 12:00:00 AM EST
Neil Ducoff Interview – No Compromise Leadership I recently had the opportunity to interview Neil Ducoff, author of the best-selling book, No Compromise Leadership: A... read more
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Author: Wim Rampen
Posted: 03/10/2010 12:00:00 AM EST
Social CRM, Communities and Customer Segmentation I strongly agree with Paul Greenberg that Social CRM is all about looking for answers to the Social Customer. Social CRM... read more
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Author: Esteban Kolsky
Posted: 03/10/2010 12:00:00 AM EST
The Problem with Knowledge Let me paint you a typical problem in a home office scenario: You are working at home finishing a document you need for... read more
| 24 blog results |
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“The Drucker Perspective”:
Surveys Produce Jaw-Dropping Gains in Knowledge and Service Worker Productivity!: In... read more
customer management | Drucker | knowledge work
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Unorthodox Wisdom for the Uncommon Call Center:
When IVR Turns Into the Blind Canyon With No Way Out: Let me begin this column by... read more
people management | call center | technology
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Don't Let KPIs Be the Death of Your Call Center: There are few business units that enjoy... read more
call center | call center representative | call center management
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X-Raying Your Customer Touch Points: Is Your Call Center In Concert With Customer Demand?: ... read more
Anupam Jalote | call center | customer
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