| 31 blog results |
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Contributor: Denis Pombriant
Posted: 02/02/2012 12:00:00 AM EST
Here Comes desk.com Yesterday Salesforce.com unveiled its newest offering, desk.com, a complete rewrite of Assistly, a company and product that Salesforce bought last September. read more
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Contributor: Glenn Pasch
Posted: 01/31/2012 4:02:00 PM EST
Customer Feedback will drive Sales Reviews are creeping up everywhere I was checking in online the other day for my trip to Digital Marketing Strategies conference and Continental had placed the following set of tabs at the bottom of my boarding pass. read more
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Contributor: David Meerman Scott
Posted: 01/31/2012 11:17:00 AM EST
The advertising arms race now going to the edge of space Perhaps you've seen the video Lego Man in Space that’s gone around recently. It's an interesting time-lapse sequence of a ride on a weather balloon and has generated two million views in five days. read more
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Contributor: Toby Bloomberg
Posted: 01/30/2012 9:55:00 PM EST
Social Media: Winds of Change Do you ever get a line from a film or a song or even a conversation playing over and over in your your mind? Some times for me it's not the exact words but the rhythm of the concept. read more
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Contributor: C. B. Whittemore
Posted: 01/30/2012 12:00:00 AM EST
Does 'Green' Feel Good? 5 Tips Do you celebrate 'green' or are you skeptical? Here are 5 tips for ensuring that green feels good to you and your customers: Sustainability and Flooring Marketing: ' Green Should Feel Good ' Thanks for reading! Best, C. read more
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Contributor: Joel Rubinson
Posted: 01/30/2012 12:00:00 AM EST
How Social Media is revolutionizing paid and owned media Social media is not just about earned media, it profoundly affects paid and owned media as well, changing how marketers spend their ad budgets, away from demographics and toward interests, behaviors, and self-directed seeking. read more
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Contributor: Paul Greenberg
Posted: 01/30/2012 12:00:00 AM EST
CRM Watchlist 2012 Winners - Customer Service Strikes Again What we have so far:CRM Watchlist 2012 Pt 1A - The Big GunsCRM Watchlist 2012 1B - The Big Guns AgainCRM Watchlist 2012 - The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners - The GeneralistsCRM Watchlist 2012 Winnners - The Marketing MavensMy Disclaimers for the [. read more
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Contributor: Barbara Burke
Posted: 01/24/2012 4:29:00 PM EST
Supervisors Drive Engagement – via talent management The new breed of supervisors are game-changers. More coach and mentor than cop and enforcer, these enlightened leaders drive engagement [. read more
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Contributor: Frank Eliason
Posted: 01/19/2012 12:00:00 AM EST
Is It Really the Agent’s Fault? As Consumers when an experience is not pleasant we like to blame someone, often times it is the agent we are dealing with. Is this right? Usually not. read more
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Contributor: Peggy Carlaw
Posted: 01/17/2012 12:00:00 AM EST
Tracking Customer-Focused Metrics For years, contact center managers have been measuring operational metrics like average handle time, average hold time, turnover, sales per representative, average time to respond, and so on. read more
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Contributor: Encore Media Metrics Team
Posted: 01/13/2012 12:00:00 AM EST
Encore Media Metrics Shortlisted for Econsultancy’s Innovation Awards 2012 Encore Selected in Two Categories for Innovation Awards Encore Media Metrics was selected from over 450 competitors in more than 19 categories as a nominee for Econsultancy’s 2012 Innovation Awards! The annual list highlights cutting edge ideas in digital marketing. read more
| 31 blog results |
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12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
Executive Customer Contact Exchange
Carton House Kildare, Ireland
April 16- 18, 2012 -
3rd Annual Contact Centres Asia
Amara Hotel, Singapore
March 20- 21, 2012 -
5th Customer Experience Management 2012
Dockside, Sydney, NSW
April 30- 2, 2012
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Lessons From Peter Drucker:
Why "Doing the Right Thing" is the Key to Winning Customers: Integrity can mean a lot of different things to different people, but Drucker simplified it to a single sentence --- it means adhering to a code of ethics and doing the right thing by sticking to that code. read more
drucker | marketing | drucker on marketing
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“The Drucker Perspective”:
Ignorance: The Secret of Demand-Side Innovation?: Would you like to come up with innovations that mark you as an extraordinary performer? I’m talking about innovators like Frederick Smith who thought up the idea behind FedEx while still in college, or Albert Einstein who developed the Theory of Relativity not while laboring befor read more
innovation
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