| 26 book results |
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Contributor: Barbara Burke
Posted: 09/07/2010 12:00:00 AM EDT
World renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by Simply Changing Your Mind. read more
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Contributor: Book Review
Posted: 06/15/2010 12:00:00 AM EDT
Whether you are a veteran CEO taking the reins of your next organization, or a new frontline supervisor, The New Leader’s 100-Day Action Plan will help you manage your leadership transition so you can take charge, build your team and deliver better results faster than anyone thought possible. read more
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Contributor: Paul Greenberg
Posted: 03/16/2010 12:26:00 PM EDT
A social revolution in how we communicate has taken place in recent years. read more
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Contributor: Joseph Jaffe
Posted: 02/17/2010 3:27:00 PM EST
To meet today’s pressure to acquire new customers, many companies pull out all the stops in order to woo a stranger to sample their wares. read more
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Contributor: Jeanne Bliss
Posted: 01/19/2010 12:13:00 PM EST
Consumers now more than ever are carefully considering how they spend every dollar. read more
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Contributor: Book Review
Posted: 01/05/2010 11:28:00 AM EST
In Reorganize For Resilience: Putting Customers at the Center of Your Organization (Harvard Business Press; January 19, 2010; $35), Harvard Business School Professor Ranjay Gulati shows how pioneering companies have overcome built-in institutional obstacles and spiked growth by reorganizing their structure and capabilities to be proactive, flexible and truly customer-centric. read more
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Contributor: Book Review
Posted: 12/09/2009 3:33:00 PM EST
GM and AIG face a branding crisis that many brands face today. read more
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Contributor: Bob Gilbreath
Posted: 11/11/2009 11:44:00 AM EST
The old interruptive model of marketing doesn’t work. read more
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Contributor: Book Review
Posted: 10/14/2009 3:34:00 PM EDT
Chris Brogan, one of the world’s top-ranked bloggers, is a leading social media strategist who counsels top companies like Microsoft, Cisco and Pepsico. read more
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Contributor: Book Review
Posted: 09/23/2009 4:09:00 PM EDT
The ‘90s were about the World Wide Web of information and the power of linking web pages. read more
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Contributor: Robert Spector
Posted: 09/02/2009 3:58:00 PM EDT
There’s no business like small business in this study of the retail sector. read more
| 26 book results |
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Lower the Costs of Your Call Center Operations Without Sacrificing Service
May 7, 2009
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Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 21, 2009
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Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
March 23, 2010
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How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
July 22, 2010
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Thank God It's Monday! How to Create a Workplace You and Your Customers Love
Author: Roxanne Emerilich
Tags: customer engagement | customer focus | profitability
5.0 stars
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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Author: Jeanne Bliss
Tags: customer | customer service | customer management
5.0 stars
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Multi-Channel Customer Service: It Just Makes Sense
multi-channel | multi-channel customer service
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Why You Must Treat Customers Like Your Friends
customer engagement | customer retention | customer loyalty
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5 Ways to Succeed (or Fail) When Handling Customer Complaints
customer loyalty | customer complaints | customer service
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