Books

World renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by Simply Changing Your Mind.  read more

Whether you are a veteran CEO taking the reins of your next organization, or a new frontline supervisor, The New Leader’s 100-Day Action Plan will help you manage your leadership transition so you can take charge, build your team and deliver better results faster than anyone thought possible.  read more

A social revolution in how we communicate has taken place in recent years.  read more

To meet today’s pressure to acquire new customers, many companies pull out all the stops in order to woo a stranger to sample their wares.  read more

Consumers now more than ever are carefully considering how they spend every dollar.  read more

In Reorganize For Resilience: Putting Customers at the Center of Your Organization (Harvard Business Press; January 19, 2010; $35), Harvard Business School Professor Ranjay Gulati shows how pioneering companies have overcome built-in institutional obstacles and spiked growth by reorganizing their structure and capabilities to be proactive, flexible and truly customer-centric.  read more

GM and AIG face a branding crisis that many brands face today.  read more

The old interruptive model of marketing doesn’t work.  read more

Chris Brogan, one of the world’s top-ranked bloggers, is a leading social media strategist who counsels top companies like Microsoft, Cisco and Pepsico.  read more

The ‘90s were about the World Wide Web of information and the power of linking web pages.  read more

There’s no business like small business in this study of the retail sector.  read more