Performance & Metrics

 Call Center IQ

6 Things Call Centers Should Do; 6 Things They Will Do in 2014-15 - Brian Cantor

When it comes to customer service, the average organization is excelling at the “thinking” part. The average organization is not, however, excelling at the “doing” part. Here are 6 things call centers know they SHOULD do...and 6 things they WILL do over the next 6-18 months. Full Article »


Escaping the Customer Service Dilemma

How You Can Make Customers Happy, Make Your Support Reps More Effective, and Cut Costs—All At The Same Time? This is not a trick question - there IS a way to overcome the customer service dilemma. Full Whitepaper »


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