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The Cure for the Common Call Center: Eight Steps to Great Customer Experiences

Posted: 08/20/2009

Today’s customers expect their interactions with businesses to be fast, convenient and easy. With a combination of strategy and technology, you can channel the right information across every communication path to create a far more unified, consistent and satisfying customer experience—and you can reduce your operating costs along the way.

    • Explore strategies and technologies that deliver immediate results and support long-term growth• Learn about the real-world challenges and the real-world gains of companies that have taken their customer experience to the next level, including a case study by a RightNow customer eHarmony• Discover a quantitative scorecard for diagnosing your call center





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Tags:  customer management | eHarmony | call center | customer service | contact center | RightNow Technologies | marketing | customer experience management | iqpc | branding | customer relationship management | call center week


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