Download Brochure

Please complete the information below to complete your download.

Please note: That all fields marked with an asterisk (*) are required.

First Name *
Last Name *
Job Title *
Company Name *
Email Address *
Telephone *
Country *
Where did you hear about us? *

I would like to receive information about sponsorship and exhibition opportunities

Yes, sign me up for the FREE Call Center IQ e-newsletter, including information on FREE Podcasts, Webinars, event discounts and online learning opportunities.

The Cure for the Common Call Center: Eight Steps to Great Customer Experiences

Posted: 08/20/2009

Today’s customers expect their interactions with businesses to be fast, convenient and easy. With a combination of strategy and technology, you can channel the right information across every communication path to create a far more unified, consistent and satisfying customer experience—and you can reduce your operating costs along the way.

    • Explore strategies and technologies that deliver immediate results and support long-term growth• Learn about the real-world challenges and the real-world gains of companies that have taken their customer experience to the next level, including a case study by a RightNow customer eHarmony• Discover a quantitative scorecard for diagnosing your call center

Leave this field empty
To continue viewing this content please fill out the form below and become an IQ member.
Already an IQ member? Sign in

First Name:  *
Last Name:  *
Job Title:  *
Phone:  *
E-mail:  *
Company:  *
Country:  *
User Name:  *
Password:  *
Confirm Password:  *

Tags:  customer management | eHarmony | call center | customer service | contact center | RightNow Technologies | marketing | customer experience management | iqpc | branding | customer relationship management | call center week

comments powered by Disqus

Advertise With Us

Join the Call Center IQ Community