Sign up to get full access to all our latest content, research, and network for everything customer contact.

The Light at the End of the Tunnel: Creating Incentives for Call Center Employees

Add bookmark

Brian Mullaney, SVP of the Customer Contact Center at The Scooter Store, gives a keynote speech at the 11th Annual Call Center Week in Las Vegas. The Scooter Store, which provides electronic mobility vehicles. The Scooter Store center is comprised of 5 distinct functions: inbound operations, outbound operations, technical service, customer advocacy and data entry. Mullaney shares his company's strategy on measuring and creating incentives for his employees. [inlinead]

RECOMMENDED