3 Ways Your Agents are Giving Your Call Center a Bad Name
Contributor: Brian CantorPosted: 3/11/2013
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Why is call center such a dirty word? Why do customers associate their supposed link to satisfaction with incompetent agents, disrespectful service and tone-deaf policies? Why do they dread calling for support? Full Article » |
Call Recording and the Law
Posted: 3/5/2013 |
The current legal landscape for call recording consists of numerous federal laws and industry mandates. It is important for contact center professionals to have a comprehensive resource that provides general information and guidance on best practices necessary to achieve and maintain compliance and verification. “Call Recording and the Law ” is the first comprehensive, 38-page guide to address several of the laws and requirements that impact contact center operations. Full Whitepaper » |
Herb Sorensen Knows What Your Customers Are Thinking
Contributor: Herb SorensenPosted: 3/18/2009
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Herb Sorensen, author of Inside the Mind of the Shopper , has spent his career studying the microscopic analysis of millions of shopping trips. Full Interview » |
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Get to the Heart of the Matter – Sort through the Conversations Your Customers Are Having About You to Improve the Customer Experience
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Stop Alienating Your Customers: Lessons on a Winning Customer Experience from CMIQ Research
May 13, 2013
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You Can Do It! Improve Customer Service and Increase Call Center Efficiency at the Same Time
May 23, 2013
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. Any recommendations? |
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My company, KIXEYE (kixeye.com), is looking for a consultant with expertise in building scalable support operations. Our... |
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Can we advertise our web banners of a new product for customer support on customer management iq? |
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. |
Posted by: Robbiestroud | Answer this question
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Can we advertise our web banners of a new product for customer support on customer management iq? |
Posted by: vvnjoey | Answer this question
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