What Amazon, American Airlines, Cleveland Clinic Know About Home Working
Contributor: Michele RowanPosted: 1/9/2013
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Simply put, home working saves everybody money (employees and business), it drives employee satisfaction and retention, and it propels the customer experience. Full Article » |
At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
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Virtual, at-home customer service has graduated from the early adopter phase and is now reaching the early majority of companies who are hungry for its benefits in scale. As the virtual processes of recruiting and training have become more sophisticated, large enterprises are integrating... Learn More |
Inspiring Motivation Through Workplace Wellness
Contributor: Brooks Mitchell, PhDPosted: 4/30/2010
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My wife and I checked into a hotel a few months ago in a large Midwestern city. Full Column » |
Six Sigma, Call Centers and Rubber Ducks with Marriott's Former SVP Customer Experience Roy A. Barnes
Contributor: Roy BarnesPosted: 8/3/2009
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Roy A. Full Interview » |
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Treating Employees as Customers
October 7, 2010
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Remote Agents: Drive Engagement and Reduce Costs
January 13, 2011
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Managing Your Brand’s Customer Service Reputation on Social Media
September 12, 2012
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Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond
February 27, 2013
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My company, KIXEYE (kixeye.com), is looking for a consultant with expertise in building scalable support operations. Our... |
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. |
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I would like to offer my book for review and possible inclusion/mention on this website. |
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