3 Cs of Cross-Selling: How You Can Satisfy Customers AND Drive More Revenue
Contributor: Mitchell OsakPosted: 5/7/2013
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Cross-selling is one of the keys to turning a costly contact center into a profit center. But how should you start? How do you get your organization ready to reap the rewards? Here are the three Cs of cross-selling. Full Article » |
Video: Zynga & TELUS Reveal the 7 Keys to a Customer-Centric Call Center
Contributor:Posted: 8/24/2012
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You can have all the right technology and measure performance against all the right metrics, but if your customer support teams and partners are not completely committed to a culture of customer centricity, you can wave satisfaction goodbye. Full Video » |
Stop Alienating Your Customers: Lessons on a Winning Customer Experience from CMIQ Research
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As consumers, we know a good customer experience when we have one. But there’s a real disconnect when it comes to decoding the customer experience as a business. Recent research from CMIQ shows that we know that customer experience can be a make-or-break factor in winning and keeping... Learn More |
Quickfive Interview: 5 Executives Reveal The Keys to Customer Experience Management
Contributor:Posted: 2/28/2013
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Customer Management IQ's UK editor Helen Winsor recently conducted a "quickfire" interview podcast with five customer experience leaders. Listen to the podcast or read the transcript now! Full Podcast » |
Hospitals: Don't Call Me Patient, Call Me Customer!
Contributor: Tripp BabbittPosted: 6/16/2010
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I recently saw an ad in my newspaper for a Heart Scan at a local hospital. Full Column » |
CMIQ Presents: Executive Report on Customer Experience
Posted: 3/19/2013 |
CMIQ’s Executive Report on Customer Experience identifies and offers insight on key trends in defining, developing, executing and improving the customer experience. The report is designed to help businesses in all stages of their customer experience programs to increase the duration and value -- and decrease the cost -- of the customer life cycle. Full Whitepaper » |
In the Shoes of the Zappos Call Center
Contributor: Maura Sullivan and Rob SiefkerPosted: 11/30/2009
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Zappos call center managers Maura Sullivan and Rob Siefker of Zappos carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them. Full Interview » |
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The Ownership Quotient; Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
March 12, 2009
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Remote Agents: Drive Engagement and Reduce Costs
January 13, 2011
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How to Improve Engagement with a Multi-Channel Strategy
March 6, 2013
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Customer Retention Summit - Online
August 30, 2012
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My company, KIXEYE (kixeye.com), is looking for a consultant with expertise in building scalable support operations. Our... |
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A client of mine in the food services industry (fast food restaurant) is looking for a consultant who can help with call center scripting. |
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