Articles by Kristina Evey
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Kristina Evey helps companies improve the way they connect with their customers. She is the owner of Centric Strategies, a firm oriented toward developing a cultural mindset focused on the customer. Her strategy is to ensure that everyone within a company or group is of the same “Customer Centric” mindset. Collaboration between Evey and the client will identify the needs and opportunities to set mutual goals that are both realistic and achievable.
Evey is a professional speaker and educator in all areas of Customer Service.
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Customers and companies alike are relying on call centers to manage large portions of their business functions. Companies are using their call centers to serve as a resource for customers to answer questions, schedule repairs, take orders, process purchases and for possible upselling. Customers rely on call centers to answer questions that are not clearly explained online, to purchase, to get...Full Article »
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Events of Interest
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Call Centre Week Canada
Sheraton Toronto Airport, Toronto, Canada
September 13- 16, 2010 -
Customer Self-Service 2010
Sydney, NSW
December 1- 3, 2010 -
International Contact Center Expo & Conference
Doral Golf Resort & Spa, Miami, FL
October 25- 27, 2010 -
Training Course: Transforming Service Delivery
Media One Hotel, Dubai, UAE
October 18- 19, 2010
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