Articles by Anne Slough
|
|
Anne Slough is a top-producing, seasoned professional with over 15 years of experience in sales, sales management and consulting in national and global markets. She is currently the Director of the Customer Loyalty Practice at LSA Global. For more information on LSA Global please visit their website here.
-
In a recent research report, I read that 92 percent of customers form their image of a company based upon their experience using that company’s call center. That same report stated that 91 percent of dissatisfied customers never purchase goods or services from that company again and interestingly, that 80 percent of call center executives’ first concern is customer satisfaction and...Full Article »
Advertisement
Events of Interest
-
International Contact Center Expo & Conference
Doral Golf Resort & Spa, Miami, FL
October 25- 27, 2010 -
12th Annual Call Center Week
Planet Hollywood Resort & Casino, Las Vegas, NV
June 13- 17, 2011 -
Call Centre Week Canada
Sheraton Toronto Airport, Toronto, Canada
September 13- 16, 2010 -
Customer Experience Asia 2010
Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
September 14- 15, 2010
You Might Also Like
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Customer Management IQ, a division of IQPC 2010 All rights reserved.Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | Unsubscribe to Bizo |
|