Vocalabs' Peter Leppik Talks Tech Support

About this Podcast...

Vocalabs CEO Peter Leppik talks about the growing trends in customer service tech support with CMIQ Editor Gina Scanlon. Leppik discusses computer companies like Apple, Dell, and HP, and how their call and agent satisfaction statistics compare with one another, as well as touching on how companies can maintain loyal customer clientele through customer resolution.

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