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Contributor: Kevin Stirtz
Contributor: 06/21/2012 12:00:00 AM EDT
Dell to host customer service Think Tank What is the future of customer service? Next Monday (June 25, 2012) Dell is hosting an event where we will talk about (and answer) this question. read more
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Contributor: Kevin Stirtz
Contributor: 06/17/2012 12:00:00 AM EDT
Ross Shafer shares the ultimate customer experience story In this video, Ross Shafer talks about an amazing customer experience he had at a well known hotel brand. The story is both funny and inspiring. read more
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Contributor: Kevin Stirtz
Contributor: 06/17/2012 12:00:00 AM EDT
Perkins Restaurant leadership knows how to treat people A few days ago I wrote about our experiences at a local Perkins Restaurant and how they continually earn our loyalty as customers. read more
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Contributor: Kevin Stirtz
Contributor: 06/17/2012 12:00:00 AM EDT
Customer Service Training Workshop in Tahoe This Wednesday (June 20) the city of Stateline, NV will host a customer service seminar conducted by Laura Moriarty of Tahoe Training Partners. read more
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Contributor: Kevin Stirtz
Contributor: 06/11/2012 12:00:00 AM EDT
Perkins goes the extra mile to create customer loyalty For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In this time we have eaten at just about every breakfast place in our area. read more
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Contributor: Kevin Stirtz
Contributor: 06/05/2012 12:00:00 AM EDT
How to Calculate the Value of Customer Loyalty Much has been said about the value and importance of customer loyalty. Intuitively we know it’s (usually) better to keep our customers coming back than to see them go to our competition. read more
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Contributor: Kevin Stirtz
Contributor: 05/31/2012 12:00:00 AM EDT
Dave Carroll and United Airlines show power of social media in customer service When Dave Carroll was finally told by a United Airlines employee he would get no reimbursement for his broken guitar (and that it was his fault) he began a journey that even he never imagined. read more
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Contributor: Kevin Stirtz
Contributor: 04/08/2012 12:00:00 AM EDT
Thoughts on leadership, teamwork and managing change One of my favorite movies is Coach Carter. It’s based on the true story of a high school star basketball player who comes back to coach at his old school. read more
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Contributor: Kevin Stirtz
Contributor: 02/26/2012 12:00:00 AM EST
Princess Diana Exhibit Shows Commitment to Service Not long ago, Debbie (my wife) and I attended the Lady Diana Exhibit at the Mall of America, in Bloomington, MN. (Actually the exhibition is called “Diana a Celebration“. read more
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Contributor: Kevin Stirtz
Contributor: 02/25/2012 12:00:00 AM EST
Can technology and customer service rescue US economy? While politicians use the state of the economy to serve their ends in a US election year, most of us just want things to get better. read more
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Lessons From Peter Drucker:
Why "Doing the Right Thing" is the Key to Winning Customers: Integrity can mean a lot of different things to different people, but Drucker simplified it to a single sentence --- it means adhering to a code of ethics and doing the right thing by sticking to that code. read more
drucker | marketing | drucker on marketing
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"The Drucker Perspective":
Ignorance: The Secret of Demand-Side Innovation?: Would you like to come up with innovations that mark you as an extraordinary performer? I’m talking about innovators like Frederick Smith who thought up the idea behind FedEx while still in college, or Albert Einstein who developed the Theory of Relativity not while laboring befor read more
innovation
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Multi-Channel Customer Service: It Just Makes Sense: Even amid this so-called “age... read more
multi-channel | multi-channel customer service
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Why You Must Treat Customers Like Your Friends: Customer loyalty and customer retention... read more
customer engagement | customer retention | customer loyalty
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