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Contributor: Denis Pombriant
Contributor: 05/17/2012 12:00:00 AM EDT
The Next Ten Years A door closed this quarter and another opened. We’re now oriented on a new computing paradigm that will serve us for the rest of the decade. read more
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Contributor: Denis Pombriant
Contributor: 05/15/2012 12:00:00 AM EDT
Video Is a Better Communication Medium We recently published a video research note on SugarCRM’s mobile technologies. Please take a look. Filed under: CRM Tagged: SugarCRM, video read more
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Contributor: Denis Pombriant
Contributor: 05/15/2012 12:00:00 AM EDT
Facebook’s Founding Mythology In Cambridge, Massachusetts, my home turf, there is a good-natured intramural rivalry between Harvard and MIT. Each may be a bastion of higher learning but they are very different places with different cultures. read more
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Contributor: Denis Pombriant
Contributor: 05/09/2012 12:00:00 AM EDT
Transportation, Sustainability and CRM Sustainability and CRM There was an interesting article in the New York Times last week, “When Flying 720 Miles Takes 12 Hours” about airlines but the subtext was all about CRM, or at least where CRM has to go. read more
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Contributor: Denis Pombriant
Contributor: 05/08/2012 12:00:00 AM EDT
Enterprise 2.0 Boston Sales and Marketing Track Here’s a brief preview of the S&M track at Boston. It’s a 3 minute video. Filed under: CRM Tagged: Enterprise 2. read more
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Contributor: Denis Pombriant
Contributor: 05/03/2012 12:00:00 AM EDT
All the Interest in Pinterest With the Facebook IPO just around the corner some people have started wondering if a “Facebook killer” might be lurking in the bushes and the new photo sharing website Pinterest has become the new darling. read more
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Contributor: Denis Pombriant
Contributor: 05/02/2012 12:00:00 AM EDT
Busy April Brings Opportunities I read Chaucer’s Canterbury Tales in college (yes, in Middle English and no, it wasn’t that long ago) and now every April brings me back to the opening verses about spring time and renewal. read more
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Contributor: Denis Pombriant
Contributor: 05/01/2012 12:00:00 AM EDT
Get Sat’s Fancy New Widgets Well, this is interesting. On the very day that CRM Idol launches its second season, last year’s winner is launching a passel of new products. read more
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Contributor: Denis Pombriant
Contributor: 05/01/2012 12:00:00 AM EDT
Bells Peel, Angels Sing, Idol Is Back Just as sure as baseball starts anew in the spring, so does CRM idol, though we wait for better weather. Today Idol kicked off its second season with many additions. read more
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Contributor: Denis Pombriant
Contributor: 04/27/2012 12:00:00 AM EDT
Marketo Bought Crowd Factory Note: I have been traveling so much lately that I haven’t had time to publish everything I have been writing. A little archeology on my MacBook produced this analysis from last week. read more
| 496 blog results |
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Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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Lessons From Peter Drucker:
Why "Doing the Right Thing" is the Key to Winning Customers: Integrity can mean a lot of different things to different people, but Drucker simplified it to a single sentence --- it means adhering to a code of ethics and doing the right thing by sticking to that code. read more
drucker | marketing | drucker on marketing
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"The Drucker Perspective":
Ignorance: The Secret of Demand-Side Innovation?: Would you like to come up with innovations that mark you as an extraordinary performer? I’m talking about innovators like Frederick Smith who thought up the idea behind FedEx while still in college, or Albert Einstein who developed the Theory of Relativity not while laboring befor read more
innovation
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You Hired Me for Customer Service, Not Sales: I’m sure you’ve met this person... read more
customer service | agent engagement
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The Social Mistake You Cannot Afford to Make: From emphasizing personalized responses that... read more
social media | social crm | roi
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