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Contributor: C. B. Whittemore
Contributor: 05/14/2012 12:00:00 AM EDT
Tips for Connecting With Customers Do you have time-tested tips for connecting with customers? I'd love to hear about them. Here are some I gathered while at Surfaces: Connecting With Customers: 4 Tips Based on Surfaces Highlights Thanks for reading! Best, C. read more
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Contributor: C. B. Whittemore
Contributor: 05/07/2012 12:00:00 AM EDT
The Shoe Lovers' Retail Experience: DSW Are you familiar with DSW, also known as Designer Show Warehouse? It is 100% focused on shoe lovers. In the following article, I explore the DSW shoe lover retail experience: DSW: a Retail Experience for Shoe Lovers I'd love to hear your thoughts on DSW and the article. read more
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Contributor: C. B. Whittemore
Contributor: 04/30/2012 12:00:00 AM EDT
Schmitt on Happiness and the Customer Experience If you are as intrigued as I am with the notion of 'happy customers', you'll enjoy this interview with Columbia Business School professor and customer experience expert Bernd Schmitt: Happiness and Customer Experience: Interview with Bernd Schmitt [If you are in NYC on 5/2/12, you can learn more by attending the One Happy Book Launch Columbia Business School Alumni Club of New York event . read more
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Contributor: C. B. Whittemore
Contributor: 04/02/2012 12:00:00 AM EDT
Zappos Online: Powered by Customers! My latest blog article explores Zappos Online. There, too, customers are at the forefront! I invite you to read and share your comments. read more
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Contributor: C. B. Whittemore
Contributor: 03/19/2012 12:00:00 AM EDT
How To Articulate Customer Expectations: Sandy Smith If you feel strongly about delivering a Starbucks-like experience, you will enjoy Sandy Smith's breakdown of seven customer expectations. read more
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Contributor: C. B. Whittemore
Contributor: 03/07/2012 12:00:00 AM EST
Design, Trends, Customer Experience: Wisdom from Cheryl Durst If you enjoy reading about trends, and then thinking how they may affect the future, you'll enjoy this article. Designing Customer Experience: IIDA's Cheryl Durst Talks Trends Let me know what you think! Best, C. read more
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Contributor: C. B. Whittemore
Contributor: 02/28/2012 12:00:00 AM EST
Best Business Marketing Blogs of 2012 Do check out my latest blog article on Flooring The Consumer ! Not only does it include some amazing business marketing blog resources, but. read more
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Contributor: C. B. Whittemore
Contributor: 02/21/2012 12:00:00 AM EST
Ace Hardware on Customer Loyalty: 3 Lessons I do love coming across examples of retailers that focus on customers in really smart ways. In this recent article, I share with you perspective from Ace Hardware. read more
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Contributor: C. B. Whittemore
Contributor: 02/13/2012 12:00:00 AM EST
Unsolicited Retail Communications Via Text or Email Have you been duped into receiving unsolicited emails or -worse yet - text messages? Here is my rant on that topic and why opting-in is the way to go: Get More Customers? Offer Opt-in Email, Text Messages Thanks for reading! Best, C. read more
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Contributor: C. B. Whittemore
Contributor: 02/06/2012 12:00:00 AM EST
Thoughtfulness in the Retail Experience: Zipcar, Nufloors Coquitlam Whenever I come across signs of thoughtfulness in the retail experience, I appreciate it. In this article, I share with you examples from Zipcar [thank you, Gary Petersen!] and Nufloors Coquitlam in British Columbia [thank you, Cynthia Dean!]. read more
| 405 blog results |
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Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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Lessons From Peter Drucker:
Why "Doing the Right Thing" is the Key to Winning Customers: Integrity can mean a lot of different things to different people, but Drucker simplified it to a single sentence --- it means adhering to a code of ethics and doing the right thing by sticking to that code. read more
drucker | marketing | drucker on marketing
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"The Drucker Perspective":
Ignorance: The Secret of Demand-Side Innovation?: Would you like to come up with innovations that mark you as an extraordinary performer? I’m talking about innovators like Frederick Smith who thought up the idea behind FedEx while still in college, or Albert Einstein who developed the Theory of Relativity not while laboring befor read more
innovation
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You Hired Me for Customer Service, Not Sales: I’m sure you’ve met this person... read more
customer service | agent engagement
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The Social Mistake You Cannot Afford to Make: From emphasizing personalized responses that... read more
social media | social crm | roi
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