Blogs

This is the third in a series of articles on management training. Our group focused on a second aspect of communication this week. read more

This is the second in a series of articles on management training. As managers, we all have that moment of reflection, whether we will admit it to anyone, where we take some time to be honest with ourselves and begin to grade ourselves as a manager. read more

This is Part One of a series of articles. I am currently working with a team of new manager candidates and I wanted to share some of the management training program we go through over the next few weeks. read more

I was calling the other day to set up some travel and when I dialed I got a real voice versus an IVR.The funny thing was, I checked to make sure I dialed the rightnumber. read more

Let’s talk about why. So often we spend our valuable time with these questions: why do things happen? why do we do certain things? why don’t we achieve all of our goals? This list goes on and on. read more

Instituting change in your company is not an easy thing. It takes time, strategy and a commitment from all involved. It especially takes discipline from the top leaders to keep everyone focused. read more

Reviews are creeping up everywhere I was checking in online the other day for my trip to Digital Marketing Strategies conference and Continental had placed the following set of tabs at the bottom of my boarding pass. read more

As I travel and speak to business owners and industry people I have been asked if I could simplify how this “new” customer is shopping. read more

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your business. read more

I was sitting in a meeting when my cell phone rang. I did not recognize the number so I let it go to voicemail. On my drive home I listened to the message. read more