Articles by Maura Sullivan and Rob Siefker
|
|
Rob Siefker grew up in Colorado. He has a BA in history from the University of Santa Clara. Maura Sullivan grew up in the Bay Area and has a BA in anthropology from Sonoma State University. They both started at Zappos.com in San Francisco answering phones in the Customer Loyalty Team (CLT). They are now both CLT Managers and have helped grow the call center from 30 to 400 team members in the last five years.
-
Zappos call center managers Maura Sullivan and Rob Siefker of Zappos carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them. It’s good to be Zappos in 2009. It’s been a wild year for the company recently bought by Amazon for $880 million. And it sounds like the customer-centric parade throwing customer service company that happens to...Full Article »
Editor's Note: This article was first run on Customer Management IQ on 5/12/2009. Before we were hired at the call center at Zappos.com, Rob and I have never worked in any other call center. We were hired at Zappos within months of each other to help answer customer calls in the call center in San Francisco. At that time the call center had maybe 20 or 30 people. Not too long after we...Full Article »
Advertisement
Events of Interest-
Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
You Might Also LikeAdvertisement
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Customer Management IQ, a division of IQPC 2012 All rights reserved.Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | Unsubscribe to Bizo | About Us |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!