Articles by Jeremy Whyte
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Jeremy Whyte is the Director of Customer Feedback and Reporting at Oracle where he oversees the company's customer feedback strategy and operations. Prior to joining Oracle in 2005, Whyte was responsible for the business loyalty program at Siebel Systems. Through various roles, Whyte has sold and implemented numerous Enterprise Feedback Management solutions, integrated them with CRM and Analytics systems and consulted with several companies establishing world-class loyalty programs.
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Customer Feedback Is Critical Today’s customer is offered a variety of ways to provide feedback regarding the customer experience with products or services. Leading companies use this customer input to continually enhance service delivery to improve the customer experience. In order to drive continual customer service improvements, companies need to focus on four areas regarding the...Full Article »
It is well documented that optimizing customer loyalty has a direct and positive impact on a company’s financial performance and strategy. Increasing customer loyalty through improved customer experiences can be driven by the insight gained from a comprehensive customer feedback program. As companies have better visibility into the attitudes, expectations and preferences of their...Full Article »
Events of Interest-
Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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