Articles by Derek Bishop

Derek Bishop has over 15 years experience in customer service management and a proven track record of delivering business results in high volume and complex environments whilst leading individual and teams through change in a performance-based culture.

Formerly a head of customer service at AXA, Bishop established his own management consultancy Abeo Consulting in 2005 and has worked with global organizations, boards and directors, assisting them in delivering sustainable increased performance levels and leveraging greater value from their outsourced partnerships.

His impressive client list spans many sectors including financial services, charitable organizations, retail, travel, distribution, outsourcers and customer relationship service providers.

Bishop can provide expert advice on a range of subjects including knowing whether outsourcing is the right answer, selecting and managing the right outsource partner, measuring the impact of outsourcing on the customer experience, leveraging value from outsourcing, how customer service makes a difference to the bottom line, how to avoid failures in customer service, building new operations, improving customer service and reducing costs at the same time, and retaining profitable customers.