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My car dealership and my bank typically don’t occupy the same space in my brain, but recent interactions with each uncovered some important professional lessons about the razor thin line between a good and a great experience in today’s customer-driven marketplace. The interaction with my car dealership was the result of a pesky check engine light. We have owned the car for...Full Article »
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Events of Interest
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Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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