Articles by Jon Blum

Jon Blum has 16 years of experience in a contact center background in the Fortune 500 arena (Best Buy, American Express Financial Advisors, Carlson Wagonlit Travel, State Farm Insurance, US Bank) resulting in key leadership responsibilities anchored in sales growth, channel marketing and strategic design, operational effectiveness and systems development. Blum was most recently responsible for portfolio growth strategy and execution through 800-GEEKSQUAD (Domestic and International) and 888-BESTBUY, while leveraging stores, Web and Geek Squad Services arms to differentiate in the consumer electronics industry. Over the past 16 years Blum has educated each company, and the clients within, on why customers use the phone and the Web more and more each year, while generating value at every touch point. Blum excels in taking “large scale” concepts and turning them into reality quickly. He is an expert in enterprise level finance and analytics, customer research modeling and desktop and network systems architecture. He also has experience in Customer Experience Blueprint creation and successful vendor/client relationships. Blum has experience in direct and indirect general management of in-house and outsourced contact centers across the world.

Blum is currently consulting independently with a number of global clients and can be reached at jb@jonjblum.com.