Articles by Colette Yee

Colette Yee heads up market insight and solution strategy at UTOPY–the pioneer in customer intelligence and performance optimization solutions powered by speech analytics. With her extensive international and cross-industry experience in CRM and Business Intelligence, she drives strategic solution direction, directs marketing initiatives, engages industry analysts and media, consults with customers and extends UTOPY’s market and thought leadership in the Customer Experience and Speech Analytics arena.

Prior to joining UTOPY, Yee held a variety of senior strategy, solution marketing, product management and business development roles at Amdocs, Siebel Systems, FICS, SSA and Siemens-Nixdorf where she has built a successful track record of managing teams and delivering solutions through multiple channels and geographies. Yee brings over 14 years of experience in the enterprise software industry. She has spoken at numerous industry events including Gartner CRM Summit, Annual CRM in Telecoms, Moscow CRM Show, Helpdesk Institute Conference, Optimizing Customer Experience conference, Call Center Week and has been published in various industry publications. She holds a computer science degree from the National Univ. of Singapore, and an MBA from the Wharton Business School, Univ. of Pennsylvania.