Articles by Andre Vermaat
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After having finished his secondary education, André Vermaat joined the Royal Navy. During six years he combined travelling all over the world with getting a degree in business organization. After leaving, Vermaat continued taking courses in business organization and retail, among others, and a three-year course in top management at Nyenrode Business University.
He has working experience in several trades: wine, advertising and customer-related services. After having completed a project in Portugal, he decided to continue his career in the travel industry. This was 12 years ago. As Head of Sales at D-reizen, he was responsible for incorporating “multi-channel management” into the organization. Currently, Vermaat is Director Customer Care at UPC Nederland, a company that has been putting great effort in improving its image concerning customer communications. UPC Nederland is striving to be the very best in customer relations.
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André Vermaat is proud to say that he works for UPC. Five years ago he might not have gloated. But the company, formerly in the customer service basement, has moved into the light. Vermaat knows “the golden rules” of customer service and delivered a Web presentation on “developing your webcare team to assist with customer-to-customer and employee-to-customer...Full Article »
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Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
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