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Call Center

Articles by David Bradshaw

David Bradshaw



David Bradshaw is Vice President (Head) of Sales and Service, overseeing the Regional Cafes across Canada and the Lending/Savings Call Centers at ING DIRECT Canada.

From 2007-2008, Bradshaw served as Vice President, Service Delivery at Echo Marketing Solutions where he was responsible for leading the Contact Center, Client Services and Sales planning. From 2004-2007, Bradshaw held the position of Director, Sales and Service at ING DIRECT Canada. He was involved in leading the retail locations and distribution partner network while retaining leadership of the contact centre. Prior, David held sales and service management positions with organizations such as Xerox, Dunn & Bradstreet and Pitney Bowes.

Bradshaw has over 19 years call center leadership experience, and has a track record for exceeding sales and service targets, while maintaining high employee engagement.
 

  • ING's David Bradshaw Builds the Call Center Vision From the Ground Up


    When David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Bradshaw eventually increased call center engagement over 80 percent by looking at the following: the rocky economic environment, the amalgamation of two call centers and business lines, organizational changes, call volume and the overwhelming amount of new...Full Article »

    Tags: call center | ING | IQPC
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