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Articles

Alliance contracting and collaboration make the headlines at industry event

Contributor: Jacquie Bran
Posted: 12/14/2011

Alliance contracting and collaboration make the headlines at industry event - Jacquie Bran

Alliance contracting and collaboration make the headlines at industry event Transfield Services was a major sponsor at the recent Contracting Excellence Summit held at the Radisson Hotel in Sydney. Held over three days, the summit saw Nicholas Yates, Chief Executive Infrastructure deliver a key speech on the changing marketplace from the perspective of a leading services supplier. Approximately 60 professionals from some of their clients including Sydney Water, Melbourne Water, Horizon Power, United Energy, Australian Rail Track Corporation, Department of Transport South Australia and Ergon, as well as potential clients such as Powercor and Main Roads Western Australia, attended the conference. Full Article »

 
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Columns

360 Degree Metrics for Lean Transformation

Contributor: Debashis Sarkar
Posted: 10/15/2009

360 Degree Metrics for Lean Transformation - Debashis Sarkar

While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics that can provide a 360 degree view of the quality of a deployment. Full Column »

 
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I have customer service agents in 4 different parts of the world...Need good tips and best practices for managing virtual teams. Thanks.

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Hi, I am very interested in online ambassador programs within Customer Service. Has this topic been covered within this forum?...

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Hi I'm doing QA monitoring for our call centre. Can kindly advise what is the standard duration definition of short, medium & long call ? Thank you

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what do you do to build customer loyalty?

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How would you define touchpoint and experience?

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At a bakery, people take a number instead of standing in line - and are called when it's their turn.

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Hi I'm doing QA monitoring for our call centre.

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I have customer service agents in 4 different parts of the world.

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Hi, I am very interested in online ambassador programs within Customer Service.

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