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15 event results

  In-store Excellence 2010
  Dockside, Sydney, Australia
  February 17-18, 2010

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  4th Annual Remote Service Implementation
  Le Méridien San Francisco, San Francisco, CA
  February 22-24, 2010

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  Customer Self-Service Summit
  Hilton Miami Downtown Hotel, Miami, FL
  February 22-24, 2010

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  E-Retailing
  WatersEdge, Sydney, NSW
  March 9-10, 2010

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  Customer Experience Summit
  Trump International Beach Resort, Miami, FL
  March 22-24, 2010

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  LSS & Process Improvement for Customer Experience
  Trump International Beach Resort, Florida
  March 22-24, 2010

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  The Executive Customer Contact Exchange
  Chelsea Football Club, London
  March 24-26, 2010

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  Customer Experience 2010
  Customer Experience 2010
  Sydney Harbour Marriott, Sydney, NSW
  April 28-29, 2010

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  Customer Insight Exchange
  CCT Venues - Canary Wharf
  May 25-26, 2010

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  10th Annual Minimizing Churn & Building Customer Profitability
  Grand Copthorne Waterfront Hotel, Singapore
  May 25-26, 2010

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15 event results

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The Loyalty Connection: Why Your Customers’ Satisfaction Now Determines Your Revenue in the Future: In a recent research report, I read that 92 percent of customers form their image of a com... read more

Author:   Anne Slough
Tags:    customer | call center | call center representative
02/03/2010  2:05:00 PM EST
Does Average Handle Time (AHT) Have a Place in the Modern Call Center?: I am strongly pro average handle time as a target, so long as it is used appropriatel... read more

Author:   Ben Bennett
Tags:    average handle time | call center | call center representative
02/01/2010  1:41:00 PM EST

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