Customer Service:

It is defined as the interaction between an agent and the customer, where the agent provides a "service" to them. This service is meant to be professional, friendly and kind. It is a department of an organization where the customers interact with the organization for their queries, complaints, suggestions, and comments. It can be represented online as well as offline.


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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



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