Real-Time Adherence Software:

It is defined as software that tracks how closely agents conform to their schedules. It is a feature to ensure that agents are following their schedules throughout the day. When a schedule deviation occurs, the agent's name is highlighted to alert the supervisor so that action can be taken to correct the situation, if necessary.


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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



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