Service Level Agreement:

It is defined as the standards created by the organization outlining levels of service expected. Typical service level agreements include the number of calls answered within a specified timeframe. A service level agreement specifies a variety of performance standards that may or may not include "service level."


Content Related to Service Level Agreement



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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



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