Traffic Study:

It is defined as a study to determine the levels of traffic that a system is presently handling. It consists of a count of contracts classified by types (incoming, outgoing, local, long distance). The data obtained is used to forecast future traffic, which, in turn, is used to determining new system requirements.


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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



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