Trunks in Service:

It is defined as the number of trunks in the trunk group that are functional. These trunks are either directly connected to the center or they are connected to a telephone company central switch that distributes calls to the public safety answering points (PSAPs).


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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



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