| 26 interview results |
|
-
Contributor: Randy Saunders
Posted: 06/14/2010 12:00:00 AM EDT
Randy Saunders, Program Director for Cincom Systems, knows the value in dollars of differentiating the contact center through improved contact center technology. Read more Contributor: Duane Cashin
Posted: 02/09/2010 12:00:00 AM EST
Duane Cashin is shouting from the roof tops that we do not live in a competitive marketplace but a crowded marketplace. He does not currently see companies performing at the level necessary to be successful in today’s marketplace. Read more Contributor: Marc Benioff
Posted: 01/12/2010 12:00:00 AM EST
Marc Benioff is arguably one of the most exciting CEOs of our generation. Benioff, CEO of salesforce.com, a trailblazer and game changer in the CRM cloud computing space, has released his newest book (co-authored with Carlye Adler) Behind the Cloud: The Untold Story of How Salesforce. Read more Contributor: Maura Sullivan and Rob Siefker
Posted: 11/30/2009 12:00:00 AM EST
Zappos call center managers Maura Sullivan and Rob Siefker of Zappos carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them. Read more Contributor: David Bradshaw
Posted: 11/16/2009 12:00:00 AM EST
When David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Read more Contributor: Andre Vermaat
Posted: 11/02/2009 12:00:00 AM EST
André Vermaat is proud to say that he works for UPC. Five years ago he might not have gloated. Read more Contributor: Clara Shih
Posted: 10/27/2009 12:00:00 AM EDT
If you ask social CRM expert Clara Shih about reactions by most companies to the topic of social media, she would tell you “it's still very early. Read more Contributor: Andrew Knight
Posted: 10/12/2009 12:00:00 AM EDT
Andrew Knight does much more than write the Case-Mate blog. Case-Mate, which is a leading manufacturer of cases, holsters, skins, covers and accessories for the Apple iPhone, BlackBerry, iPod, MacBook, cares about its customers and is navigating the social Web to let them know. Read more Contributor: Colette Yee
Posted: 09/10/2009 12:00:00 AM EDT
Customer feedback is critical to a company's success. Colette Yee, a graduate of Wharton Business School is the Director of Marketing for Utopy, a provider of speech analytics. Read more Contributor: Shaun Smith
Posted: 08/31/2009 12:00:00 AM EDT
Would you believe it if someone told you that in over 50 percent of cases, lack of trust was the primary reason a customer decides not to buy? According to customer experience expert Shaun Smith the elephant in the room in the failed sales department is absence of trust. Read more Contributor: John Gerzema
Posted: 08/24/2009 12:00:00 AM EDT
According to branding phenomenon John Gerzema, author of The Brand Bubble , the best brands today communicate excitement, dynamism and creativity. So what do Pixar, Wikipedia, Adidas and the iPhone have that other brands don’t? We asked Gerzema how he collected and analyzed the data to compile a chart of the highest performing brands today. Read more
26 interview results Advertisement
Events of Interest-
Lower the Costs of Your Call Center Operations Without Sacrificing Service
May 7, 2009
Register Now -
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 21, 2009
Register Now -
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
March 23, 2010
Register Now -
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
July 22, 2010
Register Now
Customer Management IQ is an online community for finding Contact Center information, discussing ideas, and sharing Call Center best practices.
Top Rated-
You Made a Contract With Your Call Center Representatives, So Keep It! Contributor: Brooks Mitchell
Tags: call center representative | employee engagement | contract
5.0 stars :
-
A Call Center Holiday Story Contributor: Brooks Mitchell
Tags: call center | call center representatives | holiday
5.0 stars :
-
Call Center New Years Resolutions: A Two-Sided Coin Contributor: Brooks Mitchell
Tags: call center | call center representative | call center management
5.0 stars :
Advertisement
Most Read-
Multi-Channel Customer Service: It Just Makes Sense
multi-channel | multi-channel customer service
-
5 Ways to Succeed (or Fail) When Handling Customer Complaints
customer loyalty | customer complaints | customer service
-
Why You Must Treat Customers Like Your Friends
customer engagement | customer retention | customer loyalty
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >>
Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more.
Sign Up Today!
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!