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Events of Interest
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Lower the Costs of Your Call Center Operations Without Sacrificing Service
May 7, 2009
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Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 21, 2009
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Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
March 23, 2010
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How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
July 22, 2010
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Customer Management IQ is an online community for finding Contact Center information, discussing ideas, and sharing Call Center best practices.
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Most Read
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Multi-Channel Customer Service: It Just Makes Sense
multi-channel | multi-channel customer service
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5 Ways to Succeed (or Fail) When Handling Customer Complaints
customer loyalty | customer complaints | customer service
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Why You Must Treat Customers Like Your Friends
customer engagement | customer retention | customer loyalty
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