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After two successful 2011 events that solidified the franchise as the most important Social CRM event in existence, the Social Media for Customer Management event returns for a third time this March. Register now while you still can--after all, it's FREE!
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Kid Power FREE Webinar Series gears attendees with key strategies to benchmark children's media and marketing, so it is more effective - and compliant - with current regulatory change. All six Kid Power webinars will run LIVE, Thursday, October 13, 2011 - and will be available to view on demand.
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Like the rest of the telecoms industry, if you are struggling to differentiate your offering, engage your organisation behind your CEM strategy and actually measure the customer experience and translate these findings into actionable strategies, you will find the insight you need to move forward during this Customer Experience Management in Telecoms Virtual Summit.
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Due to the runaway success of our first Social Media for CM summit, we are delighted to announce the next in the series online conference, with a new speaker faculty poised to help you translate the myths of social media to tangible, significant benefits in customer relationship management.
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From Customer Management IQ, the brand behind the industry-leading Call Center Week and the groundbreaking onlineSocial Media for Customer Management Summit, comes an online customer management event that focuses on the practical, the tangible and the measurable. This is not a mere “briefing” on how call centers will look in 2015, this is a free, high-level unveiling of actionable strategies and practices for achieving the desired success, efficiency, revenue and CRM benefits from your customer management team. Central to the free Call Center Success Summit, which helps you benchmark for rapidly improving the customer experience amid a more demanding, more vocal target audience, is a re-evaluation of the benchmarks and strategies once perceived as “gospel” in the call center world.
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Standout speakers from McDonald's, Kodak, AT&T and more help you capitalize on CRM opportunities and achieve measurable returns on your social media investments.
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12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Executive Customer Contact Exchange
Carton House Kildare, Ireland
April 16- 18, 2012 -
3rd Annual Contact Centres Asia
Amara Hotel, Singapore
March 20- 21, 2012
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