About this Podcast...
Michael Biondo, Vice President of Customer Operations for Thumbplay, gives a quick promo of what he will be speaking about at the 6th Annual Call Center Summit in Orlando, Florida from January 24-27, including social media studies and how it is changing the call center environtment. Thumbplay, Inc. is the leading mobile entertainment provider in the U.S. Thumbplay.com features licensed music, video and games from some of the world's largest entertainment companies, including: EMI, Sony Music Entertainment, Universal Music Group and Warner Music
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Events of Interest
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Oman Customer Service Week 2013
Muscat, Oman
September 29- 1, 2013 -
Contact Centre Week China
Venue to be Confirmed, Shanghai, China
October 22- 23, 2013 -
4th Annual Customer Service Week
The Westin Dubai Mina Seyahi Beach Resort and Marina, Dubai, United Arab Emirates
September 30- 2, 2013 -
CX Transformation: Financial Services
The Bloomsbury Hotel, London, United Kingdom
September 16- 18, 2013
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