Doing More with Less: Optimizing Your Call Center
Bob Carter, General Manager and Vice President of Federal Operations for Vivisimo, gives a keynote presentation at IQPC's 2010 Government Contact Center Summit in Washington D.C. Carter discusses how to best optimize your call center budget when working in the public sector in a tight economy. He notes that contact centers have suffered due to economic uncertainty, but at the same time complaints and call volumes have increased. So how will your contact center tackle this challenge? Carter uses case studies to help you decipher which approach to take.
Vivisimo is an information optimization company that specializes in solving critical business challenges to drive greater revenue, improve business processes and reduce risk associated with their information.
Government Contact Center Summit | metrics | case studies | private industry | call volumes | economic downturn | government | Bank of America | Vivisimo | IQPC | information access
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How to Compete in Tough Times -
State of the Union: Addressing the Latest Trends in Government Contact Centers -
Leveraging Partnerships with the Private Sector to Improve Operations -
From Strategic Planning to Tactical Execution with the National Cancer Institute -
AT&T: to Infinity and Beyond -
Scaling up in the Wake of Healthcare Reform -
Integrating Speech Analytics into Your Organization's DNA -
NYC311: Tapping Into the Pulse of the City -
Driving Continuous Improvement Processes to Realize Contact Center Efficiencies -
The Light at the End of the Tunnel: Creating Incentives for Call Center Employees
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