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The Future of Technology and Social Media within CRM

Posted: 10/14/2010

Former Call Center IQ Senior Editor Blake Landau speaks with sponsors Jim Iyoob and Nick Jiwa from at the 11th Annual Call Center Week in Las Vegas earlier this year. Jim, Senior Manager of Operations Support at Etch, Inc. talks about the difference between new and old generations concerning web chat and call centers, and the future of mobile applications. Nick Jiwa, Managing Partner of CustomerServ Ltd., discusses which countries will be outsourced next due to excellent English speaking capabilities, cost efficiency and low overhead.

Tags:  11th Annual Call Center Week | outsourcing | mobile applications | GPS | automation | social media | web chat | call centers | Orbitz | customer retention | cost efficiency | Blake Landau | Generation Y | Etch Inc. | CustomerServ Ltd. | Nick Jiwa | Jim Iyoob

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