We welcome the opportunity to work with other partners. If you are interested in partnership opportunities please email elana.winchester@iqpc.com

Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight’s analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.mattersight.com

CCIQ readers – Special Offer

CCIQ readers who visit http://www.mattersight.com/CCIQ-trial-offer and register for our trial offer are eligible for a $50 gift card for Amazon, iTunes, or Starbucks upon completion of an initial meeting to discuss how Mattersight Predictive Behavioral Analytics can improve performance at your contact center of 100 or more seats. Offer valid only to qualified U.S. contact center professionals for a limited time while supplies last.

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Pegasystems

Pegasystems revolutionizes how leading organizations optimize the customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management (BPM) and is also ranked as a leader in customer relationship management (CRM) software by leading industry analysts.


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KnoahSoft

KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Our solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today our solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world. KnoahSoft is privately held, profitable and headquartered in Henderson, Nevada with dedicated professionals located around the world.

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InContact

Is outdated contact center technology preventing you from engaging and supporting your customers?

Don’t wait until a customer tweets about poor service or your team misses its SLA goals. Our cloud solutions help you keep pace with your customers while building memorable and lasting relationships with them.

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Customer Contact Strategies

CCS collects and organizes remote working and work from home strategies, tactics, business process and results across a wide spectrum of industries and work groups. We package and share the content in really meaningful ways, so that you access extremely fresh insights, quickly assimilate useful information and excel at supporting remote employees. Conferences, webcast recordings, e-books, and custom consulting – all packed with content and expertise that will amplify your success.

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Calabrio

With more than two decades of experience under our belt, we know a thing or two about workforce optimization. We’re a company that’s driven by better. Better people, better products, better performance. We never settle for the status quo, strive to solve problems before they are problems, and aim to take the ugly out of workforce optimization software. And by continually reinvesting our energy and resources into improving the user experience, you can bet our products are as intuitive and easy to use as they are relevant.

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IQ Services

IQ Services is the industry’s first provider of end-to-end, customer service experience evaluation services for complex unified communications and contact center solutions. In 1996, the company was founded to offer a service alternative for businesses without the interest or funding for expensive, in-house load testing equipment. Since then, IQ Services has delivered high quality contact center testing and monitoring services to hundreds of companies worldwide, ranging from small businesses to Fortune 100 corporations.

IQ Services’ patented technologies and methodologies go beyond component level evaluation to deliver true end-to-end performance evaluation of integrated solutions from the end-user perspective. Because the services are all designed to automatically generate real voice and data traffic into customer solutions, IQ Services’ offerings are all platform, vendor and language independent.

IQ Services empowers companies to deliver the best possible customer service experience to their customers through cost effective, flexible and responsive managed testing services.

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VPI

Founded on the principles of innovation and superior service since 1994, we partner with our customers to ensure their success – delivering software that gets the job done, not shelf wear. At VPI, we’re building software that is changing the way the enterprises, government agencies and first responders service and engage their customers. We’re on mission to replace the world’s inefficient call recording and contact center software with apps people love.

Our VPI EMPOWER™ Web-based software suite is an extraordinary example of American ingenuity combined with roll-up-your-sleeves hard work and purpose. Every module within the suite – from call recording, speech analytics and quality assurance to workforce management, performance management, E-learning and Virtual Call Agents – leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights and automate hundreds of manual tasks performed within contact centers today. VPI’s approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a quick return on investment.

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Teleplaza

TelePlaza is a web-based (ASP) call center marketing and public relations service of ROI Teleservicing Corp., a leading call center consulting and public relations firm that focuses exclusively on the call center industry.

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Call Center Planet

We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.

Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!


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Douglas Jackson

If you want to identify, attract and hire Executive and Managerial level talent across Customer Contact, talk to us. With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Contact Centres, Resource Planning and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

Douglas Jackson help you to recruit individuals to design, develop and lead your customer contact strategies across digital and traditional channels, for customer service, back office and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.  Have a look at our recent article and blog post ‘Is it time to hire a Customer Experience Director or Chief Customer Officer’.
 

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BrightTalk

BrightTALK provides webinars and videos for professionals and their communities. Every day thousands of thought leaders are actively sharing their insights, their ideas and their most up-to-date knowledge with professionals all over the globe through the technologies that BrightTALK has created.

At BrightTALK, we believe that people learn the most when they hear directly from those who know the subject best. We also believe that this experience is enhanced through a dialog between speakers and the audience. Our online event tools offer a dynamic environment for everyone involved. It is the interactions we witness and the advancement of knowledge in our online communities that excites us the most.

 

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Call Centre Search

CallCentre Search makes it easier for:

  • Outsourcers to list their capabilities
  • Call centres everywhere to list job opportunities
  • Job search
  • Knowledge sharing

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TELUS International

TELUS International is a provider of BPO and contact center outsourcing solutions to global clients. With locations throughout North America, Central America, Asia and Europe, TELUS International’s almost 16,000 team members support the customer service needs of some of the world’s largest and most respected brands. TELUS International is the global arm of TELUS, a leading telecommunications company in Canada, with over 13 million customer connections. For more information, visit http://telusinternational.com

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