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400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011

Attendees for October Expo and Conference Come From Around the World

October 4, 2010 – (New York, NY) The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort & Spa in Miami, is drawing attendance from around the world, including many Fortune 500 companies from the United States. This year’s meeting provides an opportunity for industry leading operations, technology, and customer care executives from companies around the world to meet, exchange ideas and network.

“As our attendee list grows and we’re nearing the event, we’re excited about the international presence; it’s even more diverse than we had anticipated,” said Ian McRae, Conference Director for the event.  “We’re bringing insight from cities including Madrid, London and Istanbul and drawing delegates as far away as Poland, Argentina and Germany.”

The conference spans three days and includes over 65 sessions, keynotes, panels, case studies and workshops covering: Customer Satisfaction, Speech Analytics, Social Media, IVR Performance, Outsourcing Customer Care, Efficiency Measurement and Technology Trends, The full conference program for this event includes three tracks and is available at www.internationalcontactcenter.com.

The expert speaking faculty was carefully chosen with the help of our advisory board of industry-leading contact center executives. The speakers, panelists and roundtable hosts represent the cutting edge of customer care, operational and technological excellence and will deliver executable and practical tactics and strategies.

Milan Katz, Director of the Contact Center at Unity Healthcare and a speaker at ICCEdiscusses customer satisfaction levels in a recent interview. In this podcast, he describes how his contact center achieved a 98 percent customer satisfaction rate. “An important aspect of ramping up a contact center's customer satisfaction rate is to actually be able to reach out to customers, particularly those in generations X and Y; one new important way to do this is to turn to social media,” said Katz.

About International Contact Center Expo & Conference

The International Contact Center Expo & Conference is the only trade show and conference experience that identifies shared issues among different verticals and regions to leverage peer-to-peer networking and problem-solving.  While the industry struggles to deal with a tough economy, pressure to reduce overhead, and the struggle to keep every customer, ICCE 2010 provides contact center executives with strategies for a successful and profitable 2011.

The Expo will provide the most recent contact center solutions complete with product demonstrations and presentations. It’s the ideal place to share information, network and get a first-hand look at business-enhancing contact center solutions. Registration for Expo Hall passes is complimentary and includes access to all Keynote sessions.

Exhibitors at the event include: Allegiance, Bay Bridge Decision Technologies, Bconnect, CallMiner, CenterCore Furniture Inc., Cincom Systems Inc., Contact Center Pipeline, Customer Elation Inc., Customer Reach Newsletter, Envision, Inc., GetABBY, Harte-Hanks, Knowlagent Inc., Konexo, LiveXchange, LucyPhone, Majuda, Nuxiba, Pureshare Inc., Sonus Networks Inc., SupportSquad, Swwyft, The Results Companies, TelStrat International, TollFreeForwarding.com, Unicor, VXI Corp., and Wandy.

About Customer Management IQand IQPC

Customer Management IQ and IQPC provide educational conferences, training courses and expositions for Customer Management executives to network and learn the latest developments in customer management and trends occurring in organizations today. Customer Management IQ concentrates on creating an interactive experience featuring practical, objective and up-to-date insight from leading practitioners.

Contact:

IQPC
Annamarie Cerreta
T: +1 646 502-3264
F: +1 888 231-7864
www.iqpc.com