Baylor Health's Low Cost Motivational Programs for Enhancing Performance in the Call Center
In this webinar, Tonya Choate of Baylor Health Care explains how to engage call center representatives.
High turnover rate? Low morale? Large amount of work? Small budget? No budget? Attention all managers, roll up your sleeves and become a construction worker! That’s right, a construction worker. Start tearing down the turnover rate and building morale and relationships on little or no budget by building a foundation of fun and activity on a consistent basis. By building a foundation for a successful culture, you will improve your customer service offering on all levels. Engaged call center representatives deliver better service. You can build from the ground up.
Do you already have a good foundation? Build on top of it. Find out how you can take an ordinary game and make it extraordinary, custom built to your specifications. Tonya Choate of Baylor Health Care will guide you through the thought process and show you shortcuts to save on time and money to close the deal.
In this webinar, not only will you receive some basic starting ideas for the framework, but you will receive advice on how to hammer out ideas, find resources and utilize tools that you already have available to you. Learn to see things in a whole new way without the safety glasses!
call center management | Call Center Week | performance measurement | talent management | employee engagement | performance management | call center representative | motivational tools | economic downturn | Tonya Choate | call center | Baylor Health Care
-
The Social Customer Care Plan -
Integrating Live Chat With CRM To Boost Customer Experience -
Explosive Call Center Innovation -
Six Steps to Designing and Delivering a Great ustomer Support Experience: Part 1 -
Pre-Hiring Strategies: Beyond Background Checking To Reduce Turnover Costs and Increase the Customer Experience -
Is CRM Dead? Should It Be? -
Lower Operational Costs Without Sacrificing Service -
CRM Essentials: 3D/CRM a Paradigm Shift -
Know Your Customers: Three Steps to Increasing Customer Engagement -
Voice of the Customer: An Essential Ingredient for Effective Customer Management
* = required.
-
You Can Do It! Improve Customer Service and Increase Call Center Efficiency at the Same Time
May 23, 2013
Register Now -
At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
January 29, 2013
Register Now -
The Competitive Organization: Why Call Center Management Needs a Seat at the Boardroom Table
January 9, 2013
Register Now -
Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond
February 27, 2013
Register Now
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!