VOC TV: CRM from an Editor's Perspective
10/13/2010
Ginger Conlon | 1to1Media | social crm | competition | onshoring | Customer Strategist Journal | VOC TV | content marketing | technology | mobile technology | sales
1to1Media and Customer Strategist Journal editorial director Ginger Conlon sits down with CMIQ's editor Gina Scanlon to discuss the challenges and changes the customer management industry faces, including growing technologies, outsourcing and onshoring, and social crm. She also gives some tips on engaging vs. selling to your customers to make for a better customer experience and help trump your competition.
Ginger Conlon | 1to1Media | social crm | competition | onshoring | Customer Strategist Journal | VOC TV | content marketing | technology | mobile technology | sales
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The Future of Technology and Social Media within CRM -
The Challenges of Managing a Global Customer Support Center -
VOC TV: Creating a Perfect Customer Experience -
Saving Lives One Call at a Time with Novo Nordisk -
VOC TV: The Language of Trust with Michael Maslansky -
Tools and Tactics for Nonprofit Call Centers -
Zappos: The Real Deal -
Helping People in Need Through Call Center Fundraising: An Interview with Stephen Dawson -
CFI Group's Sheri Teodoru on Onshoring and Contact Center Satisfaction -
Myspace SVP Tish Whitcraft and the Impact of Social Media on the Customer Experience
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Terrific interview with Ms. Conlon!
She was professional, informative and engaging.
Is it any wonder she's considered one of the top people in the CRM industry!
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