| 23 whitepaper results |
|
-
KANA and its customers have learned valuable lessons through many years of successful knowledge management deployments in the contact center. Here are six best practice guidelines that we have found to be the most crucial for success. learn more
-
More important than ever to C-level leadership, the customer experience is finally receiving the priority attention it deserves as a business focus. But as focus goes up, so too do the responsibilities. Metrics must be re-engineered. Staff must be retrained and reconditioned. Objectives need to be revamped. learn more
-
Current tools and practices in loan operations overlook a huge opportunity for improved effectiveness. In this eBook, Verint® Systems explains workforce optimization—a software solution for improving the productivity and performance of the PEOPLE in the back office. Workforce optimization can help loan operations process more loans with fewer resources, reduce turnaround times and costs, and improve customer satisfaction. learn more
workforce optimization | agent engagement | workforce management | finance
-
Whether your organization is just launching a knowledge management initiative or seeing strong uptake and wants to reward usage by leveraging feedback for continuous improvements, you’ll want to consider best practices and unique new strategies that engage agents and customers for better knowledge content and access. learn more
knowledge management | user interaction | content | customer feedback | agent engagement
-
The outsourced customer care landscape is rapidly changing. The increasing costs and continually declining customer satisfaction with offshore providers has more companies now looking to the homeshore solution. Finding a solution that offers both cost-effectiveness and high quality customer outcomes is of primary importance. Learn why a majority of companies are now embracing the virtual solution and bringing their customer care operations back home literally. learn more
outsourcing | customer care | people management | customer service | offshore
-
Find out what 132 managers and executives from other leading companies are doing to unlock the power of social media in a new study “Thumbs Up! Customer Engagement for a New Generation”. See how companies are using social media to better understand the voice of the customer, improve the customer experience, and improve workforce management. learn more
-
To find out how you can improve your turnover rates and develop high-performing agents who excel at service delivery, download this complimentary white paper from Parature learn more
people management | agent engagement | turnover | call center | customer service
-
This eBook, from The Social Customer, describe how organizations can use the contact center to gain valuable insights, deliver great customer experience, and gain strategic advantages. It is introduced by Emily Yellin with contribution from: Barry Dalton, Tristan Bishop, Dan Miller, Natalie Petouhoff, and John Burton. learn more
-
A contact center is a vital organizational function that must be optimized in order to help ensure bottom-line business performance. Its workforce serves as the voice of the company and face to the customer. When satisfied, trained and properly scheduled, these agents sufficiently address customers’ needs. The result is high customer satisfaction, reduced overhead and increased profitability. learn more
-
For customers to be truly at the heart of your business there has to be a culture behind the scenes that places them at the core of every decision made, every business process executed, and every interaction designed - regardless of whether the customer is directly touched by that interaction. Learn how to ensure a great customer experience by creating a great employee experience. learn more
employee engagement | people management | customer experience | customer centricity
-
Download this complimentary white paper from Parature to see why “ownership” is the wrong construct for the social enterprise, and why cross-departmental collaboration is the only model that can enable social media best practices across business units. learn more
| 23 whitepaper results |
|
-
Customer Experience Management for Banking & Financial Services
Venue to be confirmed, London, UK
September 18- 20, 2012 -
12th Annual Minimising Churn and Building Customer Profitability
Amara Hotel, Singapore
June 6- 7, 2012 -
3rd Annual UAE Customer Service Week
Abu Dhabi, United Arab Emirates
September 30- 3, 2012 -
Customer Experience Management in Telecoms: UK Summit
Chelsea Football Club, London, UK
July 16- 19, 2012
|
|
|
|
Subscribe by Email
|
Reach Customer Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.
Learn More >> Join today and interact with a vibrant network of customer management professionals, keeping up to date with the customer management industry by accessing our wealth of Customer Management articles, videos, online seminars, live conferences and more. Sign Up Today! |
| Customer Management IQ, a division of IQPC 2012 All rights reserved.Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Careers With IQPC | Contact Us | Unsubscribe to Bizo | About Us |
|
Not a member? Sign Up
Reasons for Joining
Address your challenges through knowledge sharing with peers from our global network of specialists.
Benchmark your business initiatives with the who's who in the field.
Hear from industry pioneers how to maximize ROI in today's challenging economy.
And best of all It's FREE!