Customer Management Podcast Series

Looking for the latest customer management podcasts? Listen to customer management and related podcasts on Customer Management IQ. Get started today. View All

• Part 1 of the Power Player Panel Series: In this exclusive panel featuring some of the major power players at Customer Management IQ we address tools to achieve C-level buy in for the call center.... listen now

  Tags:    call center | call center representative | leadership 03/10/2010  4:01:00 PM EST

• Interview with Seasoned Call Center Industry Expert Frank Fuhrman: Frank Fuhrman is a happy guy—perhaps that’s because he loves his industry. Fuhrman has spent years with American Customer... listen now

  Tags:    customer | call center summit | cross-selling 03/08/2010  10:35:00 AM EST

• Liberty and the Pursuit of Insurance Industry Call Center Best Practices with David Smith: David Smith, VP of the Contact Claims Center at Liberty Mutual and keynote speaker at the 5th Annual Call... listen now

  Tags:    03/03/2010  10:52:00 AM EST

• Hiring Gen Y-ers, Innovation and Bringing Call Center Jobs Home With Joe Jacoboni: Joseph Jacoboni of Contact Centers of America wowed the audience at the 5th Annual Call Center Summit in Orlando,... listen now

  Tags:    call center | contact center | onshoring 02/26/2010  10:44:00 AM EST

• Tim Searcy, CEO of the ATA, Addresses the Latin American Call Center Industry: To be successful, you can’t just think locally; you have to think internationally. The Latin American countries on... listen now

  Tags:    call center | regulation | Tim Searcy 02/24/2010  4:22:00 PM EST

• The Great Equalizer: Twitter Savant Barry Dalton on Social Media in the Call Center: You might call Barry Dalton a "twerson." He is an avid Twitter user, and as the VP of Innovation and... listen now

  Tags:    call center | customer service | social media 02/22/2010  12:18:00 PM EST

• What Do Women Want? Paco Underhill, Author of Critically Acclaimed 'Why We Buy' Spills the Latest Research!: Paco Underhill knows what women want—and he is eager to share this information with... listen now

  Tags:    customer management | Paco Underhill | Why We Buy 02/17/2010  1:41:00 PM EST

• Eugenia Garcia Represents the IMT's First Global Contact Forum in Mexico City: Eugenia Garcia, the Founder the Institute of Mexican Teleservices (IMT), is gearing up to present at the IMT to address... listen now

  Tags:    Eugenia Garcia | IMT | customer contact center 02/12/2010  2:23:00 PM EST

• Steering Social Media and Comcast Through a Customer Service Sea Change : Frank Eliason, Senior Director in National Care Operations for Comcast, is famous in his own right. Eliason has become the... listen now

  Tags:    call center | comcast | comcast cares 02/11/2010  10:08:00 AM EST