Customer Management Podcast Series
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Events of Interest
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The Executive Customer Contact Exchange
Chelsea Football Club, London
March 24- 26, 2010
Register Now | View Agenda | Learn More -
11th Annual Call Center Week
Caesars Palace, Las Vegas, NV
June 14- 18, 2010
Register Now | View Agenda | Learn More -
LSS & Process Improvement for Customer Experience
Trump International Beach Resort, Florida
March 22- 24, 2010
Register Now | View Agenda | Learn More -
10th Annual Minimizing Churn & Building Customer Profitability
Grand Copthorne Waterfront Hotel, Singapore
May 25- 26, 2010
Register Now | View Agenda | Learn More
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Hire Better with Science: Assess Call Center Candidates’ Skills to Predict Job Success
Quality of Hire MattersHiring decisions matter now more than ever. When companies are trying to do more with...Read more
Ken Lahti, Ph.D.
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Call Center Technology—Is It a Help or a Hindrance In Your Company?
Customers and companies alike are relying on call centers to manage large portions of their business...Read more
Kristina Evey
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The Business Case for IVRs and Automated Speech Recognition
Over the last five years, leveraging self-service to drive down costs and improve customer satisfaction has...Read more
Art Hall
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You Made a Contract With Your Call Center Representatives, So Keep It!
Whether or not you know it, you made a contract with your call center representatives when...Read more
Brooks Mitchell, PhD

