Customer Management Podcast Series
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Events of Interest
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The Executive Customer Contact Exchange
Chelsea Football Club, London
March 24- 26, 2010
Register Now | View Agenda | Learn More -
11th Annual Call Center Week
Caesars Palace, Las Vegas, NV
June 14- 18, 2010
Register Now | View Agenda | Learn More
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The Business Case for IVRs and Automated Speech Recognition
Over the last five years, leveraging self-service to drive down costs and improve customer satisfaction has...Read more
Art Hall
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What Do Gwen Stefani, Roger Federer and Jennifer Lopez Have That Every Call Center Manager Needs?
So, you’ve been told that your role as a supervisor is primarily that of coach. You “buy...Read more
Mary Murcott
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Call Center Technology—Is It a Help or a Hindrance In Your Company?
Customers and companies alike are relying on call centers to manage large portions of their business...Read more
Kristina Evey
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You Made a Contract With Your Call Center Representatives, So Keep It!
Whether or not you know it, you made a contract with your call center representatives when...Read more
Brooks Mitchell, PhD

