About this Podcast...
Jonathan Somoza Cuellar of the AXA Seguros call center in Mexico speaks on call center metrics, as well as the current challenges faced by call centers for financial institutions. Cuellar’s tips for dealing with these challenges will help yield a better customer experience for call center callers. Additionally, Cuellar gives a sneak peak of his presentation at the International Contact Center Expo & Conference.
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Events of Interest
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Executive Customer Contact Exchange
London, UK
March 28- 30, 2011 -
Call Center for Financial Services
Venue to be confirmed, Dallas, TX
November 15- 17, 2010 -
Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise
October 20, 2009
Register Now -
Customer Experience Exchange
Le Méridien Beach Plaza, Monte Carlo, Monaco
November 15- 17, 2010
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