About this Podcast...
Most customer relationship management systems do not work. James Taylor can help your company design a customer relationship management system that does. Taylor, author of Smart (Enough) Systems and CEO of Decision Management Solutions, talks with Blake Landau in this podcast interview about decision management and what all marketers need to be aware of, especially in the current economy.
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Events of Interest
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Customer Experience Asia 2010
Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
September 14- 15, 2010 -
Executive Customer Contact Exchange
London, UK
March 28- 30, 2011 -
Customer Feedback Week
Rosemont Hotel at O’Hare, Rosemont, IL
September 20- 22, 2010 -
Contact Center & Relationship Summit América Latina 2010
Hotel Casa Dann Carlton, Bogotá, Colombia
August 31- 2, 2010
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